Salesforce.com to SMS
Written by ShamrockCRM on July 12, 2009 – 12:37 pm -Have you ever wanted to notify your sales people in the field of new Salesforce.com leads, immediately using SMS text messages? Well, this is not actually as hard as you would imagine.
Imagine that you have a call center accepting incoming phone calls, filling in certain bits of important data in a Salesforce.com Web 2 Lead form and generating leads in the system. This data routes to the appropriate Salesforce.com user based on Lead Auto Assignment rules. This is fine, but the person does not have the ability to check Salesforce.com for new Leads constantly and would like to be auto notified by SMS. This can be done using “SMS Gateways.” SMS Gateways are email addresses assigned to cell phone numbers that allow you to Email text messages to Users.
What we do in this situation is, upon creation and auto assignment of the Lead, we will fire off a workflow rule in Salesforce.com to send an email alert. This email alert will go out to this SMS Gateway email address. You will either need to assign the User’s email as the gateway email or have some kind of trigger to auto query the SMS Gateway email and assign it to the Lead record for easy emailing with the Email alert. *I could always assist with this if interested.* Use an email template to include vital Lead fields, such as why they are contacting you, name and phone number.
Below is the information on how to find the appropriate SMS Gateway. This is assigned by carrier. Try it out by sending a test email to yours! Remember, you are limited to 160 characters.
Alltel
1234567890@message.alltel.com
AT&T (formerly Cingular)
1234567890@txt.att.net
Boost Mobile
1234567890@myboostmobile.com
Nextel (now Sprint Nextel)
1234567890@messaging.nextel.com
Sprint PCS (now Sprint Nextel)
1234567890@messaging.sprintpcs.com
T-Mobile
1234567890@tmomail.net
US Cellular
1234567890@email.uscc.net
Verizon
1234567890@vtext.com
Virgin Mobile USA
1234567890@vmobl.com
If you need the gateways for the smaller US companies or International companies, email me and I will provide them for you.
Related posts:
- Sales Leads – Automating Your Leads
- Lead Management – Sales Lead Definitions
- Salesforce.com Lead Management – Re-Marketing to Leads
- Salesforce.com Lead Activity History Report
- Sales and Marketing Process Maps
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Posted in Business Analysis, Salesforce.com, workflows | No Comments »