Service Cloud 2 Detailed Feature Descriptions
Written by ShamrockCRM on November 19, 2009 – 3:38 pm -Here are the fully detailed product descriptions for Service Cloud 2 from the Salesforce.com Press Release.
-Salesforce Knowledge: Salesforce.com offers the world’s first multi-tenant knowledge base (http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/) that is fully integrated with CRM and designed for cloud computing. Salesforce Knowledge delivers one multi-channel knowledge base for agents, customers and partners. The core Service Cloud 2 knowledge base delivers the same benefits available to any application built on the Force.com platform, including rapid deployment, immediate results, simple customizations, automatic upgrades and more.
-Salesforce Answers: For years, customer service centers have been limited to knowledge articles produced by company employees and have not benefited from the explosion of consumer wisdom that exists across the Web. Utilizing Service Cloud 2, Salesforce Answers will deliver a unique online experience that helps companies leverage the expertise in the cloud for their customers. Salesforce Answers will enable companies to start the conversation with a unique online customer community, crowd-source knowledge and leverage Facebook.
-Salesforce for Twitter: In today’s Web-driven world where there is an expectation of real-time interaction, Salesforce for Twitter and Service Cloud 2 give companies an easy way to join the real-time customer service conversations happening on Twitter by enabling them to search Twitter in real-time, monitor service issues on Twitter, join Twitter conversations, establish a Twitter support channel and deliver real-time knowledge.
-Five-Minute Upgrades: Salesforce.com is unveiling another revolution for the cloud computing industry with the new five-minute upgrade. The five-minute upgrade represents an incredible technology achievement demonstrating the power of the Force.com platform and infrastructure. Never before have companies been able to take advantage of the latest technology innovations and evolve their customer service at the rate they are able to with Service Cloud 2. Salesforce.com is the only company able to provide its customers with five-minute upgrade technology because of salesforce.com’s real-time, mirrored data centers and multi-tenant infrastructure.
-Cisco and Salesforce.com: Salesforce.com and Cisco have come together to deliver a complete contact center in the cloud. The Cisco and salesforce.com Customer Interaction Cloud brings together salesforce.com’s Service Cloud 2 with Cisco Unified Communications. The solution empowers small and medium sized companies to run their customer service completely in the cloud. Salesforce.com and Cisco share a vision of moving technology into the cloud and leveraging social networking sites like Facebook, Twitter and Google to deliver services to their customers where they are already collaborating.
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