Salesforce.com User Adoption – New AppExchange Application

Written by ShamrockCRM on August 16, 2011 – 8:00 am



I am excited to announce a new product created by Shamrock CRM built specifically for improving user adoption in Salesforce.com and Force.com.  Imagine having 1000 users and only 50% user adoption. @ $1000/license, this is $41,000 WASTED in licenses/month.

Welcome to the solution, AdoptionMax – Salesforce.com User Adoption Management!

AdoptionMax

Try AdoptionMax on the AppExchange Here (Click View Screenshots to see More)

Take a look at my overview of AdoptionMax Here

With Adoption Max, you can send regular notifications to users and their managers/adoption champions based on certain levels of inactivity. Notify users by email, chatter posts, tasks, reports. Customize when to send messages, to whom, and how they should be sent. All of these notifications are customizable, reportable, and automatic. Turn the app on and forget about it. All notifications will be handled by the app.

Salesforce User Adoption

The best way to obtain user buy in is to establish a level of accountability. Users MUST know what you expect from them and they must be held accountable for their successes/failures. Adoption Max will provide them and their managers will visibility into their system usage or lack thereof.

We suggest establishing “Adoption Champions.” These would be power users that are responsible for the adoption success of a certain group of users, such as a region, an office, a product line, etc. These adoption champions would be assigned in Adoption Max and would have their own adoption reports to monitor. They would communicate with users to encourage usage of the system and regularly report to management about the level of adoption progress. e.g. A European Adoption Champion might be based in London and be responsible for all users in Europe. They would encourage usage, provide tips & training, help users when needed, and escalate to user management if there is lack of performance. The user, the user adoption champion, and the managers should all be held accountable for the adoption success. Adoption Max makes this VERY visible.

User Adoption Tracking

 

Read more about AdoptionMax and how it will improve your User Adoption here

Try out AdoptionMax on the Salesforce AppExchange

Let me know if you would like to try it out for FREE or if you would like more information.

Thanks for reading.  We have just found that SO many companies, big and small, have huge problems with user adoption management.  We want to help!


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